The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. css"> <iframe aria-hidden="true" title="GTM" src=". 0 Kudos. Tap Devices. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. I’ve done a few speed tests now and - 5158392. This allows the modem to select the best Wi-Fi channel. Connect your devices to your WiFi, find or reset your WiFi name and password. But, when I tried to scan the booster sticker as per instructions it wouldn’t scan barcode. Setting up the Virgin WiFi Booster is a breeze: Plug in the booster close to your Virgin Media Hub. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. on 21-10-2022 20:42. feet. WiFi booster not working. Virgin media pod is an intelligent #wifi extender. The connection lights will appear orange on both devices, before eventually flashing green. Connect the Hub’s power cable with the blue tab. The results are poor but I can’t see how to order the boosters. • Then Start the scan again. 3 hours ago. 1 Plug the smaller Booster into a mains socket close to your Hub. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. Virgin will supply customers up to three WiFi Pods in total,. I struggled for two days and communication with VM team didn't take me far. • View, manage and even order WiFi Pods*. For more help on connecting a device to a WiFi network see our guide on connecting devices. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Using the connect app i have scanned each room and have 4 rooms that are poor signal, i was told by doing this i would then access claiming a booster pod. Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings. You simply need to connect to the Hub, tap the Start scan button, and the app does the rest. It's also important to keep your Hub 3 upright, with its light facing out towards the room. Virgin Media Connect. Tap Optimise WiFi now if an option. on 22-12-2022 13:12. The TiVo box and router are downstairs right at the front of the house. Press and hold the WPS/Virgin Media button on the hub for 12 seconds, then release the button after the lights start blinking. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Does anyone have any ideas please?However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Because they simply extend the range of the Hub’s signal, you won’t need to set up a new network. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. Hi, We had our Virgin broadband set up at the weekend but we've found that the signal on the 5ghz network is patchy upstairs. Anyway I can get a booster? I’ve searched on here but keep going round in circles. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Apps and extras. Switch on the Wi-Fi booster and wait for a light indicating that it’s working. The internet speeds are great but the WiFi coverage and speeds are really bad. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. The D-Link Eagle Pro AI E15 is a plug-in Wi-Fi extender that uses AI to steer data to the least used channels. Options. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. TIP This set-up works best if you plug both adapters into sockets in the same room. The best way to see if your booster is working, is to connect via an ethernet cable to the booster itself, if working, you'll see. Tap Add a room, Tap the room you're in. And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. Please let me know how you get on. How to improve WiFi signal. John. Tap Add a room, Tap the room you're in. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. The accompanying instructions are helpful. They now use WiFi Pods. D01 C9W8Testing out the Virgin Media Gig1 fibre broadband package. )THIS VIDEO APPLIES TO:• TP-Lin. Tap Add a room, Tap the room you're in. Like a marathon runner, it covers longer distances, slower. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. The best way to get a pod order is download the Virgin Connect app, from here do a scan. When asked to scan my hub sticker on bottom of device it worked fine. on 12-05-2023 09:36. Best midrange: Netgear EAX12 Wi-Fi Range. The first step is ensuring your Virgin Media router is set up correctly. Hey aesop0, Welcome to the community and thanks for taking the time to post here on the forums. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod; • Tap Start the scan • Then Start the scan again • While connect to WiFi, Tap I’m ready • Wait 2 mintues for Scan • Scan complete, Tap continueWhat To Look for in a WiFi Booster? WiFi boosters come in two formats: dual-band and single-band. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. They’re coded to your router when you order them from Virgin. Looking for advice on setting up my TP-Link Powerline Adapters from Virgin Hub 3. Download the free Connect app for Android devices. 4 Change WiFi ChannelsConnecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. The connection light will flash orange, then red as initial set up takes place. Under 2. Manage Your Account. 1. Hi The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. I recently signed up to the Big Volt bundle and as I understand it I have the availability of 3 free wifi boosters should I need them. Wireless repeaters . Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If the scan finds a blackspot, you can order a WiFi Booster to tackle. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. Entertain me; Broadband Deals. 5 million+ UK hotspots and 12 million+ worldwide,. I've had a look on our side, and it appears that the Pods are. However there is no Option to order a booster can u advice how i can get one?Virgin Media customers who sign up to one of their broadband deals will be provided with a branded router. 0 - currently in Modem Mode. It's worth having a look at the service as a. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. com. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. 4GHz and 5GHz. Intelligent WiFi. Optimisation complete, Tap Rescan room, Tap Start Scan. I did figure it out so I thought about making this short video which may help you. Black Friday sale ends on 27th November. I have a double story house and it is quite a long but narrow house. I did figure it out so I thought about making this short video which may help you. . Try rebooting your router. Removing a wifi booster from the connect app. When connected to router via 5. Leave it off for about 10 seconds. I got a pair of virgin media boosters , the one is connected to the router and the other is upstairs as the signal was bad there. Allow at least a metre of clearance for best performance. Step 4. the connect app won’t allow me to order a booster as it’s saying the connection is good. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. See the following page for details, including how to order online via My Virgin Media or through the Connect appDon’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. 99, Netgear. To do this unplug your modem; leave it for 30 seconds and plug it back in. Find the Security Settings option, and location the Channel drop down menu. The app scan should be something along the below lines; • Tap Start the scan. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. The SSIDs must be the same and broadcast enabled. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone. One of these improvements takes the. Virgin Media; My Virgin Media; Shop; Help;. There are a few things that you can check about your WiFi performance upstairs that can help give your signal a boost. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. All you need is an Ethernet cable routed to the central plac. Virgin booster setup is an easy way to increase the range of your Wi-Fi connection. If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. Press the button on the booster and the hub. Weak WiFi signal problems can happen with Virgin Media, especially if you have an older Virgin Media router. This includes: The Stream box. I'm a Very Insightful Person, I'm here to share knowledge. Then directs me to sign up for max for £8/month to get a pod. Do: use the Connect app to run a super-intelligent WiFi home scan. Wait for the booster to connect and configure itself. In this video learn how you can improve dead spots in your house and spread the wireless signal. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). QuickStart, set up and connections. Learn how to set up your Virgin Media Wi-Fi booster. If so, Tap Optimise. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. How To Use Virgin Media Powerline Adapters. I've used the connect app to scan which says where I do get connection (in the doorway) the signal is poor and need a booster. Virgin Media WiFi is our inclusive new on-the-go WiFi service – connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. Select the Ring device you want to test. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Select “Save Settings” to apply the changes. In addition to a revamped whole-home Wi-Fi policy, Virgin has updated its Connect mobile app to let customers test the Wi-Fi strength in their home room-to-room, with a new feature called ‘home. The app now asks you to enter the password for your router’s 2. Older Powerline boosters are needed if you have one of our other broadband. Tap Add a room, Tap the room you're in. However when I plug in the cable to it the lights flash for a second or two different colours then go out. Very Insightful Person. Download the free Connect app for iOS devices. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. do i have to attempt to get through v. The remote and power lights will begin to flash. You will find my PM in the top right corner of the page in your Inbox. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. *. 3) In either case, compensation for mis-selling higher speed contracts and failure to address the underlying problem. Virgin media pod is an intelligent #wifi extender. The Stream remote. Hi, Many thanks for that, I never thought to try the Connect app, as I had completely forgotten about it, but I do have it installed & will - 5208986. Virgin Media says the handout comes as its “latest customer generosity initiative” to “give households a welcomed speed boost at a time [when] connectivity is more essential than ever. When I finally managed to connect to my Virgin Media (hideous) router, it wove seamlessly into my Deco X20 home mesh system. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Options. 4GHz network typically has the longest range. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. Because they simply extend the range of the Hub’s signal, you won’t need to set up a new network. Tap Order a WiFi Booster if an option. How do I get devices in that room to connect to the booster instead? Thanks in advanceGo to solution. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it. Broadband Deals Broadband Deals. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Don’t worry if you have our new Hub 5x – exciting things are coming soon. A Sky WiFi booster can extend your hub's WiFi signal to cover those harder to reach areas in your home. The engineer will bring everything needed to install your Virgin Media services on your chosen day. To run the scan, simply connect to your. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. It makes WiFi-ing much simpler and puts you in control. Scan complete, Tap continue. Having done a bit of searching, this seems to be a common issue as the Virgin Media Superhub 3. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. Tap the slider to allow devices to join the network. Tap Order a WiFi Booster if an option. . This promotion means you won’t pay the usual setup fee of £35. How does BT Whole Home WiFi work? BT Whole Home – and similar products like Google Wifi and Tenda Nova MW3 – is a mesh Wi-Fi solution. It won't allow the connection if you're on a Guest network, VPN or Mobile data. Place the booster in a central location for optimal coverage. Options. How To Use Virgin Media Powerline Adapters. Clear any clutter around the router which can block and weaken the signal. Select the same security option as your router is using. Laptop Windows 10. Elevate your router so the signal can spread more easily throughout your home. Sky Q + mini box - need to be connected to each other over WiFi. QuickStart, set up and connections. V6. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Manage Your Account. This light will only appear when connecting a second pod. Virgin will supply customers up to three WiFi Pods in total, but each time. Grab our free Virgin Media Connect app for your compatible mobile or tablet. Could you send me a link plea. Super Hub 1, 2 or 2ac. We have a WiFi booster that has stopped working have tried to pair and reset but not working. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Security matters. Just tap 'Start the scan' and let the app work out if something's getting in the way of your WiFi. 0 and phone once you have your QuickStart box. To run the scan, simply connect to your. The best way to get a pod order is download the Virgin Connect app, from here do a scan. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. It’s a bit of magic in your pocket that lets you connect to. Account - Mobile. . Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). After trying a bunch of different wireless cards, BT Whole Home saved the day. If the Connect App cannot improve signal strength, it will suggest using a wireless booster. Networking and WiFi. Please let me know how you get on. This allows the range extender to connect its own 2. Select Wireless settings then Security. If you have signed up for our intelligent wi-fi plus service, you will be able to use our new wi-fipods to create a wi-fi bubble that covers your entire home. If the scan picks up that you need a pod it will allow you to order some. The white power light will come on and the arrows will be flashing amber or red. 0GHz WiFi can see and use printer no problem - same IP range. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. Set up a guest network. WiFi booster pods. Any ideas please?The wifi doesn’t extend out to the back of the house where my office is going to be. Mrsgillam1. Connect the coaxial cable to your new Hub and secure it with a. Virgin TV 360. This is not an option, myself and my partner are box struggling working from home, due to poor connection. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. And to know the details, and how to connect the virgin media wifi booster to your phone,. Our Intelligent WiFi helps to make sure your gadgets connect to the best network. Chris_W1. WiFi hotspots. Broadband Deals Broadband Deals. 1. A new Intelligent WiFi system boosts your possible net speeds all around the home Credit: Virgin Media. Stream from Virgin Media. Virgin Media Help - Get help, tips an. Thanks - 5186926. The pods are assigned to your hub and your hub only. I am trying to find the option to order a booster or extra hub for free but I cant not find it. In my Virgin Media account, I was initially able to add the Wifi-booster option to my current package as part of an upgrade, however, I am unable to find this option recently. 4 minutes ago. When that LED changes to solid green, they are connected. A WiFi router is a device that connects to your internet service provider (ISP) and sends out a wireless signal, allowing you to connect your devices to the internet. Place the booster in a central location for optimal coverage. Start the Scan (do this in every room) Scan complete. QuickStart, set up and connections. The best way to get a pod order is download the Virgin Connect app, from here do a scan. 1. If the scan picks up that you need a pod it will allow you to order some. Are you experiencing any issues. 4Ghz Wireless security settings, check. Plug your booster into a power source and connect it to your Virgin router. I also ta. Instead, it has to do with your router and the security you have configured on your own local devices. Virgin Mobile. I was advised on here last week to invest in a mesh system and put my Hub 5 in Modem mode. Scan complete, Tap continue. WiFi Max. Hi hope all is well. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Please can you try the below steps usng the Connect the app:-. I would like to return my wifi booster as it serves no purpose, the only thing I can see it do is kick the fan in and wake me up. I do not want the device on my. . Step 2. Open a browser and l og into your hub 192. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Reply. 2. TiVo. The app scan should be something along the below lines; • Tap Start the scan. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). Customers on the new M125 package will get a 22% uplift with average speeds. The 2. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. 0 Kudos. Start the Scan (do this in every room) Scan complete. The SSID must be password protected. It probably still has your old network address in it. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. Manage Your Account. Billing and payments. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Thank you! Answered! Go to Answer. Optimisation complete, Tap Rescan room, Tap Start Scan. For more help on connecting a device to a WiFi network see our guide on connecting devices. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. Thanks. If any room receives less than 30Mbps download speeds a customer can then contact Virgin Media to request a second WiFi Pod booster. Eligible customers can receive 1 WiFi Booster per customer, available via the app. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Domain Name Server (DNS) Address radio button: • Get Automatically from ISP. Can someone help please? ThanksHi Peter, Thank you for your post, sorry to hear you are facing WiFi issues with your 2nd TV which doesn't seem to be always getting a great connection, I was able to locate you on our system and can see you already have our WiFi Max which as advised gives you access to up to 3 Pod required and a guaranteed minimum 20 mbps Via WiFi. 5. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. Scan complete, Tap continue. ), the quieter the radio & the poorer the WiFi. Hi I have Volt M350 Fibre, using a VM Hub 3 in the lounge and a couple of VM Wifi Boosters in bedrooms to improve the signal in parts of the house. However I know that it’s not as it’s very slow and keeps. Easy! Behold the power of Powerline Powerlines use your home's electrical wiring to connect devices. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. An antennae will pick up signals from far-off connections in less than 200 square feet (50m) via a Virgin Media broadband booster, and it can be used with any type of router or connection. To benefit from the improved upload speeds, including a faster experience when video calling, gaming and. Otiboat. The closer you are, the better the signal. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. Depends what you mean by "work". Keep your router upright, with the front lights facing into the room. Connect to Virgin Media WiFi hotspots out and about – with 3. . It would be very interesting to know if this works as it is the first time it has been suggested : Pair a VM Pod to a different Hub. QuickStart, set up and connections. These devices have their own signals and can mess with your WiFi. Step by step guide to installing your Virgin TV V6 box, broadband Hub 3. My WiFi doesn’t reach all rooms of my flat and I want a booster. If your connection isn’t working, try resetting your router by turning it off and on again. Hi, I was supplied with a pair of WiFi boosters by Virgin a number of years ago but they now appear to have given up the ghost. Grab our free Virgin Media Connect app for your compatible mobile or tablet. Broadband, TV and Landline offers. How to set up and install a TP Link AC750 WiFi extender. But if I move it anywhere else the light just keeps flashing and can. 4 GHz” in the “Wireless Band” settings. D01 C9W8 Testing out the Virgin Media Gig1 fibre broadband package. Note: Make sure you plug the Booster directly into a net socket, not an extention lead, power strip press surge protector. 📩. Uncheck the box next to 5 GHz. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. " Virgin seem. Joining in. Virgin Mobile. there is too much electrics on. Free 2 Hour CLick & Collect Now Available!Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. . You’ll need to pay a one off fee of £45 to get it. Behold the power of Powerline. Channel Optimisation must be left on. The SSID must be password protected. I’ve been unable to connect this Wi-Fi booster - the WPS button doesn’t pick up our virgin media broadband and the 192. My Virgin Media App. The SSIDs must be the same and broadcast enabled. As you have the R6350 you should put the hub into modem mode, connect it to the R6350's WAN port and configure the R6350's Internet settings as follows: Internet IP Address radio button: • Get Dynamically from ISP. How do I order a wifi booster/pod? I have no/limited signal on the one side of my house. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. As mentioned by @Tudor it's probably best to factory reset it and try the setup again as it may still be locked to your old BT network. Channel Optimisation must be left on. During this time, you will see the central LED flash green.